Frequently Asked Questions
Can't find what you need? Use the chat button in the bottom-right corner of this page — no account needed.
Getting Started
How do I sign up?
Use the “Start your free trial” link on the sign-in page. You'll get a 14-day free trial, after which the subscription is $149/month unless you cancel.
I forgot my password or username. What do I do?
On the sign-in page, use “Forgot password?” or “Forgot username?” — we'll email you a reset link or a reminder of your login email.
Can I use the same email for more than one store?
Yes. If you sign up for a second store using an email that already has an account, it's added as a second store under your existing login — you'll see a store switcher in the sidebar once you have more than one.
Team & Access
How do I add a team member?
Go to Team → Team Directory & Roles to create a login for them, or to add them to your roster. An Admin or Owner can do this.
What can each role do?
Admin and Owner have full access. Manager can run day-to-day operations. Employee has limited, task-focused access. Accountant is an add-on role for financial visibility. Investor is read-only.
Someone left the company — how do I remove their access?
In Team → Team Directory & Roles, set their login to Inactive. This revokes access immediately without deleting their historical activity.
Billing
How do I update my payment method or cancel?
Billing is managed through Stripe's secure billing portal, reachable from your account settings. Cancelling stops future charges; your data isn't deleted immediately.
I cancelled and want to come back — can I use the same email?
Yes. Signing up again with the same email reactivates a new store under your existing login rather than requiring a different email address.
Data & Support
Is my store's data visible to other companies on the platform?
No. Every table is scoped to your company by row-level security in the database — there's no code path that lets one company see another's data.
Something looks wrong or broken — how do I get help?
Use the chat button in the bottom-right corner of any page — you don't need to be signed in. It opens a direct line to our support team.