Frequently Asked Questions
Can't find what you need? Sign in and use the support button in the bottom-right corner of any page.
Getting Started
How do I sign up?
Use the “Start your free trial” link on the sign-in page. You'll get a 14-day free trial, after which the subscription is $149/month unless you cancel.
I forgot my password or username. What do I do?
On the sign-in page, use “Forgot password?” or “Forgot username?” — we'll email you a reset link or a reminder of your login email.
Can I use the same email for more than one store?
Yes. If you sign up for a second store using an email that already has an account, it's added as a second store under your existing login — you'll see a store switcher in the sidebar once you have more than one.
Team & Access
How do I add a team member?
Go to Admin → Account Management to create a login for them, or Team → Users & Roles to add them to your roster. An Admin or Owner can do this.
What can each role do?
Admin and Owner have full access. Manager can run day-to-day operations. Employee has limited, task-focused access. Accountant is an add-on role for financial visibility. Investor is read-only.
Someone left the company — how do I remove their access?
In Admin → Account Management, set their login to Inactive. This revokes access immediately without deleting their historical activity.
Billing
How do I update my payment method or cancel?
Billing is managed through Stripe's secure billing portal, reachable from your account settings. Cancelling stops future charges; your data isn't deleted immediately.
I cancelled and want to come back — can I use the same email?
Yes. Signing up again with the same email reactivates a new store under your existing login rather than requiring a different email address.
Data & Support
Is my store's data visible to other companies on the platform?
No. Every table is scoped to your company by row-level security in the database — there's no code path that lets one company see another's data.
Something looks wrong or broken — how do I get help?
Use the support button in the bottom-right corner of any page once you're signed in. It opens a direct line to our support team.